Cynerion Manage

Managed IT That Actually Gets Resolved

24/7 infrastructure monitoring, cloud operations, helpdesk, and disaster recovery — SLA-backed and delivered by a Nigerian team with international standards.

The Managed Reality

Nigerian IT Teams Are Stretched Thin

Downtime costs Nigerian mid-market firms up to ₦2.5m per hour. Yet most lean IT teams are firefighting — not transforming. Cynerion Manage runs the plumbing so your team can focus on outcomes.

99.9%
Uptime SLA across managed environments
<15m
Critical-ticket first response time
24/7
Monitoring, alerting and escalation
84%
Average downtime reduction in year one
What's Included

Everything Your Infrastructure Needs

Infrastructure Monitoring

Servers, networks, firewalls, storage, and endpoints monitored 24/7. Proactive alerting catches issues before they become outages.

Cloud Operations

Microsoft 365, Azure, AWS, and Google Workspace — licensing, provisioning, governance, cost-optimisation and FinOps disciplines.

Service Desk & Helpdesk

Tier 1-3 user support by local engineers — phone, email, Teams, WhatsApp. Measured on resolution, not ticket volume.

Backup & Disaster Recovery

Immutable backups, offsite replication, tested DR runbooks. Recover from ransomware, hardware failure or data corruption with confidence.

Patch & Vulnerability Management

Automated, tested patching across OS, third-party apps and firmware — with change control and rollback discipline.

Network & Firewall Management

SD-WAN, wireless, VPN, Zero Trust Network Access, and next-gen firewall administration — design, deploy, operate.

Service Tiers

Choose the Right Level of Managed Services

Three tiers — transparent, SLA-backed, scalable. All with unlimited tickets and a dedicated service manager.

Essential

For lean teams needing reliable coverage

  • Business hours monitoring (8am–6pm)
  • Unlimited helpdesk (email + portal)
  • Monthly patching
  • Standard backup & recovery
  • Quarterly service review
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MOST POPULAR

Professional

For growing organisations

  • 24/7 monitoring & alerting
  • Helpdesk: phone, email, Teams, WhatsApp
  • Automated patching with change control
  • Immutable backup & DR testing
  • Cloud cost optimisation
  • Monthly service review
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Enterprise

For mission-critical environments

  • 24/7 monitoring with onsite presence
  • Priority helpdesk & executive support
  • Full DR orchestration & runbook testing
  • Cynerion Shield bundled (SOC + IR)
  • Dedicated service delivery manager
  • Weekly executive reporting
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Why Cynerion Manage

Infrastructure You Can Stop Worrying About

We don't just monitor — we resolve. Our managed services blend ITIL-disciplined process with automation and a locally-based engineering bench, so tickets close, incidents shrink, and leadership stops hearing about IT.

And because every Manage engagement is delivered alongside Cynerion Shield, security isn't bolted on — it's built in.

  • ITIL v4 aligned service management
  • Nigerian engineers — local language, local context
  • Financial SLA remedies — we pay when we miss
  • Integrated security operations via Cynerion Shield
  • Vendor-neutral tooling — PRTG, LogicMonitor, Datto, Veeam, ConnectWise
  • Transparent monthly reporting — no black-box pricing
  • Scalable from 20-seat SMB to 2,000-seat enterprise
  • No onboarding fees — 30-day transition SLA
Better Together

Pair Manage with Our Other Services

Tired of Tickets That Never Close?

Move to a managed services partner that measures itself on your outcomes. Book a free 30-minute consultation — we'll assess your environment and show you exactly what transitioning to Cynerion Manage would look like.

Get Managed Services Quote Or email us — managed@cynerion.com